Why won't my mobile device connect to a probe?

The most common reason that a mobile device cannot connect to a probe is that the mobile device has a VPN (virtual private network) configured. VPNs are typically used to connect to a private network over the Internet. The traffic that goes through the VPN is encrypted and redirected to your private network. If you have a VPN installed, you may not be able to connect to the probe because your mobile device, while trying to connect directly to the probe, will have its traffic redirected elsewhere--never reaching the probe.

Some utilities, like AdGuard provide services (like blocking advertisements) by using a VPN to redirect and inspect traffic, removing ads and sending the "cleaned" traffic to your mobile device. Unfortunately, this also prevents you mobile device from connecting to your probe. Simply removing the utility will likely correct the issue.

To check to see if you have an VPN installed on your device, do the following:

IOS

1. Go to Settings:General:VPN & Device Management
2.  If a VPN is configured and connected, disconnect it.
3. Try connecting the probe again.

1. Go to SettingsConnections:More Connections Settings:VPN
2. If a VPN is configured and connected, disconnect it.
3. Try connecting the probe again.
   
   

HotSpots and iPhone Mirroring

Having hotspots enabled on your iOS or Android mobile device can also prevent it from connecting to your probe. Disable your hotspot and try again to connect.

Similarly, on iOS, if your phone is connected to to a nearby Mac via the iPhone Mirroring app, close the application on the Mac and retry connecting to your probe.

After checking all the above, if you still cannot connect to your probe, then try the following:

1. Reboot your mobile device
2. Power cycle the probe
3. Launch the Vave app on your mobile device
4. Press the start exam button and follow the instruction on the Vave app.

If you're still having difficult connecting to your probe,  please contact Vave Support at support@vaehealth.com