The Vave Mobile App
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      Why won't my mobile device connect to a probe?

      Hints on how to get your mobile device connected to your probe.

      The most common reason that a mobile device cannot connect to a probe is that the mobile device has a VPN (virtual private network) configured. VPNs are typically used to connect to a private network over the Internet . The traffic that goes through the VPN is encrypted and redirected to your private network. If you have a VPN installed, you may not be able to connect to the probe because your mobile device, while trying to connect directly to the probe, will have its traffic redirected elsewhere--never reaching the probe.

       

      Some utilities, like AdGuard provide services (like blocking advertisements) by using a VPN to redirect and inspect traffic, removing ads and sending the "cleaned" traffic to your mobile device. Unfortunately, this also prevents you mobile device from connecting to your probe. Simply removing the utility will likely correct the issue.

      To check to see if you have an VPN installed on your device, do the following:

       

      IOS

      1. Go to Settings:General:VPN & Device Management
      2.  If a VPN is configured and connected, disconnect it.
      3. Try connecting the probe again.

      Android
      1. Go to SettingsConnections:More Connections Settings:VPN
      2. If a VPN is configured and connected, disconnect it.
      3. Try connecting the probe again.

      If your device is not connected to a VPN and you still cannot comet it to a probe, then try the following:

      1. Reboot your mobile device

      2. Power cycle the probe

      3. Launch the Vave app on your mobile device

      3. When the light on the probe turns from blue to green, you are ready to pair your device with the probe. 

      4. Choose your probe to pair. (If there are many probes to chose from, make sure that you choose your probe. If you're unsure of which probe is yours, remove the battery from the probe. Once the battery is removed, note the unit's SSID printed the the probe's label. Replace the battery, power on the probe and when the light turns green, choose the noted SSID from the list of available probes.)

       

      If you're still having difficult connecting to your probe, please contact Vave Support at support@vaehealth.com

       

       

      KB-0001